Where are my points?

Last updated: August 30th, 2009 Leave a comment Go to comments

So you’ve had a lovely stay at the Holiday Inn, and 5 days later your stay posts as a “Non-qualifying stay”. Yikees – I need those points for my status/holiday…

This the wrong way to do it..

Complete the points discrepancy form.

Wait 48 hours and 99% of the time you will get following response (with a bit more blurb to top and tail it)

We have reviewed your request for credit on your stay in question. We would like to inform you that the usual measure for a room rate’s eligibility for points under Priority Club Rewards’ Terms and Conditions is the level of discount relative to the hotel’s prevailing rack rate.

It’s a lot like the John Grisham novel, The Rainmaker, where the internal policy for all Hospital insurance claims are denied on the time time of asking.

Anyway either you give up you go back and say…

“I paid the best flexible rate – this is an outrage.”

And this goes on and on..for days/weeks, and eventually you may get the points.

The right way to do it

1. If you booked via a special offer, have the T&C’s in front of you when you call.

2. Make the call..

If you’re an ambassador, call the ambassador service centre.

  • International: +44 870 400 9099
  • USA: 1 800 462 6686

If you are not an ambassador call:

3. Be polite and firm and the points will be yours, normally the call centre staff will refer to their manager – but after that you should be fine (provided you were entitled to them in the first place!)

4. Don’t accept “this is a very cheap rate sir” as an reason not award points – if the offer explicitly says “Points awarded”

Let me know how you get on!

  1. ADBDUL MALIK AMIN
    July 25th, 2009 at 20:01 | #1

    hello
    my name is ADBDUL MALIK AMIN I have gold ambassador xxx xxx xxx.
    please i want to know how many points i have.
    thank you

  2. admin
    July 26th, 2009 at 08:40 | #2

    Abdul, Priority Club Insider is independent of Priority Club and the InterContinental Hotel Group – and have no access to your account! Try logging on here http://www.priorityclub.com/ – you can also apply for your online pin number if you don’t have one already.

  3. June 7th, 2010 at 06:15 | #3

    How can I find out how many points I have accrued and what can i do with them?

  4. STH1984
    April 25th, 2011 at 08:50 | #4

    My recent stay at a Crowne Plaza showed up as non qualifying; I rang Priority Club and they instantly added a ‘stay adjustment’ which added 1 night and all the points earned for that stay. Kudos to the call center employee who took immediate action…

  5. roy priestley
    August 23rd, 2011 at 09:16 | #5

    Ihave not received for over 1 year I stayed at your hotel in Stratford on Avon last year and again this year at your Southampton hotel. I have not had astatement in that period of time My last reported points total was 7233

  6. mike d
    August 29th, 2011 at 20:06 | #6

    Apparently, I reached 2 Cracked The Case achievements over the past 2 months. I logged in on Saturday and Sunday last weekend and saw that I was awarded 229,000 points. By Monday, the points were deleted and all record of the points was removed.
    My fault for not taking a screen capture of the deposit. Or for not burning them right away.
    Now all record of the award is deleted from my account.
    Are these pricks covering for their mistakes?

  7. May 26th, 2012 at 02:01 | #7

    Where are my points and what do i do?

  8. Anthony Duno
    January 25th, 2013 at 06:45 | #8

    I called the telephone number you suggested 44 870 400 9099 (A UK number) as a Ambassador status person to no avail. I was advised by the person who answered the call that this number is no longer in service.
    I must say I’m puzzled of late since your UK contact telecon which in the past served me quite well now it appears this activity no longer exists.

    I did finally have a number to call and it appears this number involves a person from the Philippeans-
    What is going on here? Thank you

  1. May 28th, 2011 at 13:47 | #1