Contact Priority Club

Last updated: March 16th, 2010 Leave a comment Go to comments

If you’re looking at this to get your missing points back, read this article first…


EMEA (Europe, the Middle East & Africa)

APAC (Asia/Pacific)

  • Telephone:
    • In Australia: 02 9935 8362
    • In China & Hong Kong (for services in Mandarin & Cantonese): +86 (0)20 3419 8282
    • In Japan: 03 5767 9325
    • In Korea: +63 2 857 8778
    • All other countries: +63 2 857 8788
  • Fax: +63 2 857 8787
  • Email:


Central and South America

  • Telephone:
    • 801-975-3063 (English)
    • 801-975-3013 (Spanish)
  • Fax: 801-974-3086
  • Email:

* Toll-free


The ambassador service centre is available to anyone with Priority Club Ambassador membership

  • International: +44 871 9429 099
  • USA: 1 800 462 6686

Post Office Box address:

  • Ambassador Services
  • P. O. Box 271484
  • Salt Lake City
  • UT
  • 84127-1484
  • USA

Physical Address

  • Ambassador Services
  • 1275 West 2240 South West Valley
  • UT 84119
  • USA
  1. Dr. Barbara Tobias
    November 26th, 2009 at 08:51 | #1

    Tried paying your bill on-line but your web pages not obtainable. Phoned your customer services Dept. and cut off twice. Still awaiting to hear from yourselves whether my DDMandate has been accepted and set-up.
    Please reply.

    Barbara Tobias.

  2. Dorothy Stanton
    December 23rd, 2009 at 02:25 | #2

    Hi i recently joined the priority club at the Holiday Inn Ashford North, but unfortunatly i have lost my priority card number please can you e-mail it to me, Thank you Happy Christmas Dorothy Stanton

  3. admin
    December 23rd, 2009 at 02:39 | #3

    @Dr. Barbara Tobias

    @Dorothy Stanton
    Folks, I suggest you read this:

    Especially this part: “Please note I am not affiliated to IHG and am completely independent”

  4. W Don Shoaf
    September 24th, 2010 at 06:55 | #4

    Priority has become my favorite travel club since you have built a Holiday Inn Express in Tooele UT. I would like to comunicate with you about an idea I have for a “Journey to Pelatonia”. The purpose would be to raise funds for Cancer Research. My wife and I have both benifited from past research that has been done and I would like to do a little payback.

  5. Sada Govindasamy
    February 12th, 2012 at 23:34 | #5

    Hi I am a frequent visitor of Holiday Inn, i have been staying over a month in the US at the Port Arthur Holiday Inn from 1st Nov 2011 till Dec 29 this stay have not been included into my rewards and my card status have not improved. Please be advised i am currently staying at the Port Arthur Holiday Inn Express.


  6. Derk
    March 28th, 2012 at 10:22 | #6

    I am a member of IHG Buisness and also Priority Club. I have converted points from my buisness account into vouchers. But I cannot convert the vouchers into Priority Club points. One would just a small point. But no Over 20 e-mails – on-line chats and telephone calls at PREMIUM rate. Have resulated in NOTHING, in addition I do not appreciate being cut off when the person you are speaking to cannot understand the problem.
    From my point of view as a buisness customer I feel very sorry for the average person when trying to sort a problem out. THEY HAVE NO CHANCE.

    If the problems not resolved I will be treminatring my buisness agreement with IHG

    Would you recommend IHG from a customer service point NO No No No No No No Nooooooooooooooo

  7. Virginia
    June 20th, 2012 at 09:32 | #7

    I have this morning (20th June), received an ‘exclusive offer’ card from Priority Club, for two nights for the price of one for stays between June 29th & December 31st. I would have taken this up, but the card tells you to ‘make sure you book between June 11th and 17th’, of course, this offer is now three days out of date and useless.
    I have never had cause to complain before, but am now very disappointed.


  8. jaime alberto adams dueñas
    October 12th, 2012 at 09:37 | #8

    favor enviarme el numero de mi afiliación o de mi tarjeta QUE SE ME QUEDO Y DEBO REGISTRARLA EN EL HOTEL INTER DE CALI -VALLE COLOMBIA SA

  9. leigh gawrys
    November 21st, 2012 at 15:10 | #9

    my husband passed away can i continue to use the same account for priority club or do i need one in my own name.

  10. geraldine meyer
    April 3rd, 2013 at 03:03 | #10

    renewed my membership on the 22nd of March 2013 and i am still getting reminders to renew again could someone please let me know if my renewal went through as my points have been deducted for the same thank you

  11. Jitendra Bavishi
    July 17th, 2013 at 04:55 | #11

    Dear Sir/madam,

    I have joined priority club in Nov 2012 but so far I haven’t received my card. Membership number is “130980695”. please confirm the same and let me know when can I expect the card.
    Thank you,
    Jitendra Bavishi
    mob no: +91 9322220339

  12. walter Dennis
    August 10th, 2013 at 10:56 | #12

    Trying to get point balance and info about mile/airline possibilities. I am a phone user and all I get is IHC this and that, etc. What the —-! is going on? I have been a member since 1983. Can you help me. I need to TALK to a person not some —-computer after waiting 8 minutes listening to some awful music and garbage. HELP me please.

  13. September 30th, 2013 at 08:15 | #13

    Pls have my sir name corrected. The new sir name is ALYAHYA.
    My priority club membership is 750 768 749.
    Thanks & Best Regards.
    Hamad Abdulrahman Alyahya

    October 31st, 2013 at 02:11 | #14


  15. M’liss Jennnings
    November 27th, 2013 at 09:42 | #15

    Please send my card number so I can use it on friday night. Will be staying in Medford, Oregon and have already made reservations.

  16. Amy Brewer
    December 9th, 2013 at 09:59 | #16

    New Email:
    New address: 7100 W Grandview Rd #1059, Peoria, AZ 85382

    Thank you

  17. Anne Johnson
    December 12th, 2013 at 21:08 | #17

    I need my Priority Club number so I can book a reservation at the Holiday Inn Express in Flagstaff Az.
    Anne Johnson

  18. Sivaaji De Zoysa
    February 7th, 2014 at 03:26 | #18


    My membership card No. 358 849 690 – Gold Ambassador card has expired not received notice re renewal. Please advice how I could get this renewed.

  19. Joe DePew
    February 7th, 2014 at 14:06 | #19

    My membership # 270872463, how do I get my POINTS BALANCE

  20. February 19th, 2014 at 13:26 | #20

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  21. March 5th, 2014 at 11:33 | #21

    Joe DePew :
    My membership # 801684407 how do I get my POINTS BALANCE

    @Joe DePew

  22. Robert Peek
    March 5th, 2014 at 11:37 | #22

    How do I find how many points I have please

  23. Robert Peek
    March 5th, 2014 at 11:37 | #23
  24. Robert Peek
    March 5th, 2014 at 11:40 | #24

    My membership number is 801684407 how many points do I have ?

  25. Rajeshwar K Udani
    March 7th, 2014 at 06:03 | #25

    My Membership Number is 582584062 how many points i have?

  26. malcolm calder
    April 7th, 2014 at 09:37 | #26

    Hi i have been a priority club member for many years,301924115, on checking into the holiday in Knightsbridge last Wednesday 2nd April i was informed my name was incorrect on my card…

    my name is MALCOLM CALDER,,,

    the card has it spelt,,,MALLOUM CALDER..

    could this please be corrected and a new card sent with my correct details on,,, will all points still be valid..

    Thanks Malcolm.

  27. alice stanly
    May 2nd, 2014 at 09:17 | #27

    I and my husband had applied for priority club card from crown plaza, Zimbabwe and we got a temporary number in december 2012 they said we will recieve the original by post but it is more than a year and i have not yet recieved the card. could u please help

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