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You want your upgrade that you’re entitled to? That’s £20…

October 5th, 2012 39 comments

As many of you know getting an upgraded room as a Platinum is not easy, even if it is a defined benefit. Generally hotels don’t follow the policy except when pushed and there are far too many platinum members out there. Most folk can easily achieve it within 10 nights depending on the bonuses available! Net result annoyed members of the PC programme. This example below is typical of a hotel not playing ball…

A visitor to this site passed this story on to me, the background… They booked one night in the Crowne Plaza, Manchester, UK. On check-in requested an upgrade, which was turned down “because all rooms were fully booked” and offered a drinks voucher worth £4. The emails follow…

Read more…

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Point Breaks – Moved..

October 5th, 2012 2 comments

Just a quick note – the new location of the Point Breaks page is here: http://www.priorityclub.com/hotels/us/en/global/redeem/pointbreaks

Still showing until October 15th – so expect an update very soon!

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IHG – Not happy bunnies…

September 7th, 2012 99 comments

Just had a lovely letter from those folk in Atlanta (to read the full version click on the post) who aren’t very happy about the use of “Priority Club” in the domain name.

I can’t really argue with the fact that it may “creates confusion by suggesting IHG’s sponsorship or endorsement of your website” as I get a numerous emails from folk wanting me to credit points for their stay in <insert hotel name here> due to their questionable IT system and raft of unclear rules of when you do/do not get points for a stay. But I do disagree with “Continued use of the Domain Name will cause loss of goodwill to IHG” – I think the site does the opposite.

What seems odd is that…

  • It’s taken this long for them to get around to it ( 2 1/2 years) – and it’s not like this is a new initiative as I know of another site that received this letter last year and the person on the other end of this letter (name withheld)  has been working for IHG since 2000 – so must have been aware of the site for at least 18 months?
  • I  promote IHG promotions which helps drive customers to their hotel = more revenue
  • There is no loss in revenue to IHG as any links that I create in my posts to IHG do not earn me, and therefore cost them, any commission.

I guess I’m just out of favour this month – or it’s the lack of recent updates (sorry)….

Anyway, I don’t really fancy a legal battle so it’s time to rename the site – suggestions welcome – although I think IHGinsider.com is out (even though it’s available)

 

Read more…

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40,000 points for getting the UK Credit Card

July 25th, 2012 4 comments

What: The new(ish) UK credit card has a great sign up offer going on right now, although this is the premium card the first year fee is refunded – making the card effectively free! Other bonuses include:

– 40,000 Point when you sign up

– First year annual fee of £99 refunded

– Spend £10,000 and get a free night voucher for any hotel!

Where: UK only

When: This offer runs to 20th August 2012

How: Visit www.priorityclub.com/JuneDM4

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InterContinental San Francisco has new perks for frequent visitors!

May 14th, 2012 8 comments

What: The InterContinental San Francisco is looking to treat its best, repeat customers to additional perks – and launched a unique “Milestone Stay” program aimed at making you feel extra welcome!

  • 10th Milestone Stay: Your room will include a picture frame holding a favorite photograph. You’ll get an upgrade to a Junior Suite based upon availability.
  • 25th Milestone Stay: Expect the above, plus an “I” logo pen.
  •  50th Milestone Stay: Expect the above, plus a pair of monogrammed slippers. For the upgrade, you’ll get to stay in one of the hotel’s luxury suites such as the Presidential Suite.
  • 75th Milestone Stay: Expect the above, including the extra-nice upgrade, plus a plush, monogrammed InterContinental bathrobe that can either stay at the hotel or be shipped to your home.
  • 100th Milestone Stay: Expect the above, plus a personalized iPod to keep in the room.
  • 250th Milestone Stay: All of the above, plus the hotel will name a suite after you (after all, you probably already “live” there!). The hotel would actually place a plaque outside the door with your name on it.

Where:  InterContinental San Francisco, USA

How: Stay at InterContinental San Francisco

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US$50 Cash Back per stay – Earn up to $200

April 25th, 2012 30 comments

What: Stay two consecutive weekday nights at any of the IHG Family of Brands’ hotels and get a $50 Travel Bonus Prepaid MasterCard® (Up to $200). That’s just enough money to sneak a little fun on your next trip. What are you going to do? How about a day at the beach or breakfast at a seaside café?

When: From 16 April 2012 to 2 August 2012

Where:

  • Open to residents of the 50 United States and the District of Columbia
  • Stay at any IHG brand hotel worldwide

 How: Visit this site – www.ihg.com/get50

Notes:

  • Registration must take place prior to the booking the stay.
  • A stay is defined as two consecutive weekday nights (Monday, Tuesday, Wednesday, Thursday) at the same hotel
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InterContinental branded hotels to reward points based on spend in the Americas

January 15th, 2012 3 comments

What: Effective 2012 February 15, InterContinental Hotels & Resorts in the United States, Canada, Mexico, Latin America, and the Caribbean plus all Crowne Plaza Hotels & Resorts, Hotel Indigo, Holiday Inn, and Holiday Inn Express hotel brands worldwide, you will receive ten (10) points for each USD dollar or local currency equivalent paid toward Eligible Charges on your individual hotel room bill, when you pay Qualifying Room Rates, or the applicable airline miles.

Prior to this change:

– InterContinental hotels rewarded: 2,000 per stay+ 1,000 per stay if your were an Ambassador + 1,000 per stay if you were Royal Ambassador

– All other brands mentioned above already awarded 10 points for Eligible Charges on your individual hotel room bill (no change)

– Currently I assume that the Ambassador / Royal Ambassador bonuses will be dropped and the Gold (10%) and Platinum (50%) bonuses will kick in (this is unconfirmed)

The official press release – which in itself is very confusing – as y0u have no idea which scheme you will be on between now and the 15h Feb.

Although we will continue our focus on providing Priority Club members with new ways to redeem their points, this new earning structure at InterContinental Hotels will allow them to earn them faster than ever before, too,”  said Don Berg, vice president, Loyalty Programs and Partnerships, IHG.  “Priority Club members who stay at InterContinental properties between now and February 15 will begin to experience this richer earning policy as we operationally ramp up the program over the next 30 days,” said Berg.  Starting Feb. 15, all members can expect to earn at the new rate

The bottom line – if you stayed in cheaper InterContinental hotels for one night stays then you likely to be worse off under the new scheme – on the other-hand those with longer stays or those who stay in higher end hotels should be happy that Priority Club have removed this oddity in the earnings structure. The only questions remains is why this hasn’t been rolled out to the rest of the world?

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Update on Reward Nights Devalution

January 15th, 2012 3 comments

Even with Priority club saying that some hotels will need less points for a night’s stay – the overriding feeling is that we are in for a increase for the hotels we actually want to say in when we redeem our points – which are those typically in locations where we holiday/vacation.

So what’s the “official” response to feedback from Priority Club (thank you Cris):

Thank you for your reply. We appreciate your feedback and apologize for any inconvenience this may have caused you.

Your comments have been documented and shared with the management staff of the Priority Club® Rewards Service Center. The information is also available to our corporate executives that make decisions pertaining to future enhancements of our program.

Our Priority Club Rewards members are our most valued customers and we appreciate your loyalty to our hotels. Your honest feedback allows us to make future enhancements to our program and ensure our members are satisfied with our program.

Once again, thank you for taking the time to contact us as we value your patronage. Should you require further assistance, please feel free to contact the Priority Club Service Center again.

The only bit of good news – you can book rooms at the old rates until March 18th 2012 via telephone (see small print)

The Reward Night chart above is effective January 18, 2012.  If the hotel that you originally planned to book now requires more points, simply call the Priority Club Service Center to reserve your Reward Night and ask for the original point price.  This offer is valid through March 18, 2012.

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No happy new year from Priority Club – Points devaluation for rewards

January 3rd, 2012 49 comments

What: From the 18th January the number of points required to book some hotels will be going up – in some cases by as much as 40% for some Crowne Plaza/Indigo branded Hotels.

Only back in 2010 did IHG say the following – shame they couldn’t stand by their own words:

“If you want your loyal customers to stick with you during tough times, it’s vital to show you appreciate them and give them more value, not less. So it’s no wonder there was such a negative reaction to Hilton devaluing their points programme,” said Tom Seddon, chief marketing officer, IHG

The new redemption levels are as follows…

Holiday Inn Express / Express by Holiday Inn:

  • Was: 10,000 – 15,000 – 25,000
  • Now: 10,000 – 15,000 – 20,000 – 25,000

Holiday Inn:

  • Was: 10,000 – 15,000 – 25,000
  • Now: 10,000 – 15,000 – 20,000 – 25,000

Candlewood Suites

  • Was: 15,000
  • Now: 15,000 – 20,000

Staybridge Suites

  • Was: 20,000
  • Now: 20,000 – 25,000

Crowne Plaza:

  • Was: 25,000
  • Now: 25,000 – 35,000

Hotel Indigo:

  • Was: 25,000
  • Now: 25,000 – 35,000

Intercontinental:

  • Was: 30,000 – 40,000
  • Now: 30,000 – 40,000 – 50,000

When: Effective from the 18th January – act now!

More Information: See Priority Club Website

Screen Shot – Old

Screen Shot – New

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Upgrade to A-Club Platinum

November 29th, 2011 5 comments

Loophole now closed

What: Signed to A-Club Gold but now ready for Platinum?

When:  ASAP – This is a loophole which is sure to close soon

How:

1. Click here

2. Login and click submit and wait for the “Welcome as an A|Club Platinum member!”

Notes:

Thank you to Australian Business Traveller

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