Ask Priority Club Insider

Last updated: August 25th, 2010 Leave a comment Go to comments
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Questions on promotions, travel plans, hotels or anything else…

From: Sarah

Date: August 2010

Q: If I book a points break rewards night and say make a phone call or buy a bottle of water and charge it to the room, will I get status for that night? Since I ‘paid’ for the room. Thanks and love the site too!

A: Sorry, this still won’t make it a qualifying night – all you will get are the points earned for spend on the extras. Glad you like the site!

Date: May 2010

Please can you advise if you stay at a hotel with the 5000 points
offer is the 5000 points for the room or for each person?

A: Good news – it’s 5000 points per room!

From: Robbins

Date: Jan 2010

I am about to reserve 3 nights in the last part of March at
Staybridge, San Jose, CA. What is your best guess? I see no special
offers NOW, Should I wait and see if a “2 nights 1 free” or another
splashy offer comes up? Should I just move-on and and reserve? What is
your best guess? Love your site!


I think it’s time to book in now, offers tend to come out every quarter and we’ve had a good run for this quarter.Don’t forget Staybridge Suites only earn 5pts per dollar, but the fixed bonuses should help. The other fact is that most bonuses will still apply

If this is your first stay this year, I expect you should land the following points for this stay! (I’ve made some assumptions about your rate & status)

Qualifying Stay              1000 *
Platinum bonus                500
New member bonus             1500
Welcome back bonus           3000
Next stay bonus              1500
20,000 points or 4,000 miles 1000
20,000 points or 4,000 miles 1000
Total                        9500


Ask Your question here!

  1. Sarah
    August 10th, 2010 at 10:04 | #1

    Hi PC Insider,

    If I book a points break rewards night and say make a phone call or buy a bottle of water and charge it to the room, will I get status for that night? Since I ‘paid’ for the room.

    Thanks and love the site too!

  2. Sarah
    August 12th, 2010 at 12:27 | #2

    Also if I book a points + $cash stay does that count towards status? Thanks

  3. PB
    September 16th, 2010 at 13:03 | #3

    I recently status matched to PC Platinum and have no prior hotel stays with PC. I am enrolled in both the Suite Dilemma (opted for stays) and the Crack the Case promotions. Before I make reservations to take advantage of these promotions are there other new member, other promotions that I should register for that will permit me to concurrently earn points with these two promotions? Thanks.

  4. Andy H from Farnham Surrey UK
    September 21st, 2010 at 02:45 | #4

    Priority Club Rewards Launches the “Anywhere Challenge”
    Anyone know about this, and if so, can they help with questions per day?

  5. steven scheiber
    September 21st, 2010 at 14:22 | #5

    did anyone get their points for the anywhere challenge yet?

  6. KPS
    October 4th, 2010 at 21:18 | #6

    Hi..5000 points reward night list is updated :)

  7. admin
    October 4th, 2010 at 23:18 | #7

    Thanks – new deals posted.

    @steven scheiber
    No points here..

    All the promotions are on the current promotions page – have a look

    No base points awarded on Points+Cash stays (and no this doesn’t count as a qualifying night). Only points for discretionary spend are awwared

  8. John
    November 11th, 2010 at 16:21 | #8

    Hi, I wonder if rate IKEX3 is taken into account for “Crack the Case” promo. The rate is supposed not to give any points. Thank you in advance!

  9. JOHN
    November 17th, 2010 at 09:27 | #9

    If I have 2 accounts with the same first and last names, can these be combined into 1. The accounts have been there for awhile when I started a new account because I thought I lost the other. If you can combine them, how do I go about doing this and is there a points penalty.

  10. Tom J
    January 12th, 2011 at 08:16 | #10

    Hey, where are all the Priority club bonus points for winter/2011???

  11. Lloyd
    January 13th, 2011 at 13:49 | #11

    Your WEB site should keep a tab for hotels that are offering exceptional PC bonus points. For eg. Holiday Inn: Sioux Falls offers a 10000 per night package.

  12. January 17th, 2011 at 00:14 | #12

    How can I ensure when I book a room that I will get a club level room for my upgrade. We enjoy the CL benefits over a suite. Should I just book a room that is one level down from CL on the hotel rates page?
    I am awaiting Royal Ambassodor status and hence Platinum Elite for PC.

  13. Danny
    February 9th, 2011 at 08:39 | #13

    Hi, I wonder if you can help me with something that’s been bugging me for ages…

    Whenever I stay at a Holiday Inn in the UK, I can never reconcile the amount of money I spend against the points that are awarded. Here’s an example.

    Last week I stayed 3 nights at a HI and was charged £90 per night. the total bill came to £270 and the information on the invoice showed this to be £225 plus £45 tax. On this particular occasion there were no additonal charges.

    When this came through on my PC account it showed up as a total spend of £225 (incorrectly made up for £210 for the room and £15 for food), which was converted to $349.10 (exchange rate shown is .64443), but the qualified spending is only $294.84 !! which gave me 2949 points.

    So, I guess my question simply is why is the qualified spend less than the actual spend, even when convereted to USD ?

    This isn’t an isolated incident by the way. I never seem to be able to reconcile :-(

  14. Mark Mathieson
    February 11th, 2011 at 06:15 | #14

    Hi -
    New PC members seem to get various bonus points and promotions. Is there a way for a spouse or partner to join, get the extra points and tranfer them, or maybe combine the accounts?
    Or do they only allow one member per houshold?
    Regards, Mark

    PS: Great site – many thanks!

  15. Hansen
    February 12th, 2011 at 07:59 | #15

    Dear Sir,

    When I login Priority-club web site with Chinese or Japanese language, there is a “null’ word follows my account name. But when I login on English website, there isn’t.

    Can you tell me why?

    Thank you so much!


  16. Anthony Pearce
    February 16th, 2011 at 12:27 | #16

    I have been trying to send you the following but on 5 occasions the website would not accept the CAPTCHA letters. What I was trying to send you was:

    It’s a great site – thank you.

    I have reached the point in life where I qualify for the senior citizens rates. Please tell me whether these rates qualify for points and qualifying nights.

    My e-mail address is xxxxx

  17. Danny
    March 7th, 2011 at 10:14 | #17



    I finally figured this out with the help of a calculator and someone in the call centre who understood exchange rates.

    To cut a very long story short, when I stay in a hotel in the UK, the room rate posted to my PC account is the net amount in GBP EXCLUDING taxes. When this is converted USD, the system deducts another 20% to cover US taxes, so the qualifying spend is 20% less than it should be.

    The PC helpdesk are now trawling through my history over the last 5 years, but it looks like at 500 points per week, I might have been shortchanged by a few hundred thousand points.



  18. Paul
    April 30th, 2011 at 14:10 | #18

    Just wondering if there are any promotions for EUR between the end of the BONUS points up to 30,000 and any new May promotion like double points starting on May 15th? thanks.

  19. Damon
  20. neil
    September 16th, 2011 at 14:38 | #20

    Hi, Just trying to work out how to get up to the 4 x multiplier on the promotion, and noticed on the terms and conditions it states : 500 bonus points or 100 miles will be awarded on every qualifying night at participating InterContinental® (including InterContinental® Alliance Resorts), Crowne Plaza®, Hotel Indigo®, Holiday Inn® (including Holiday Inn Club Vacations®), Express by Holiday Inn™, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites® hotels worldwide between September 15, 2011 and December 31, 2011 (the “Promotion Period”). Maximum bonus award is 20,000 bonus points or 4,000 bonus miles. Most business and leisure rates are qualifying. Bonus points or miles will be awarded and deposited into Priority Club Rewards members account immediately upon earning.

    Do they have Express by Holiday Inn Express and Holiday Inn Express as 2 different groups ? And are there such a thing as 2 types of hotel under the banners ?

    Many thanks,


  21. mike
    September 21st, 2011 at 21:48 | #21


    Just wanted to see if you could refer me for the priority club program.


  22. David Woodroof
    September 24th, 2011 at 11:45 | #22

    In Athens last week. There was a priority club offer for 4 in 1 orf something like that. If you stay at different types of HIs etc you can earn up to 80,000 extra points. I can’t find it on the IHG website, nor on yours.

    Do you know where I can sign up for it ?

  23. admin
    September 25th, 2011 at 12:39 | #23

    @David Woodroof
    All over it David –

    They are effectively the same, IHG use “Express by Holiday Inn” and “Holiday Inn Express” brands in different countries.

  24. Brian Koetting
    September 29th, 2011 at 19:04 | #24

    Thanks for a great website – almost makes me wish I was still a road warrior :-)

    Is there a way to get to someone at PC other than the standard customer service folks? I have been trying to get credit for items bought through the shopping site when they had the bonus program back in Jul/Aug – and after 6 weeks, 8 emails from PC that showed they hadn’t read any of the prior ones, and three phone calls that don’t get anything resolved other than “someone has been assigned to my case” I’d sure like to contact someone that might be able to help.

    Any recommendations would be appreciated!

  25. admin
    September 30th, 2011 at 02:10 | #25

    @Brian Koetting
    The most effective team is the ambassador service center , e-mailing is generally useless and never gets the desired result!

  26. Mark
    November 2nd, 2011 at 15:28 | #26

    Hi –
    Just a thought… If I have a meal (or drinks) at any IC group hotels, but I am NOT actually staying there, is it possible to collect PC points for the spend? Or are they ONLY for residents?
    Regards, Mark

  27. DM
    November 23rd, 2011 at 12:46 | #27

    I have stayed several times now and when I stay at a Hotel (usually Holiday Inn) I book and pay for 2 rooms and when the points come through I get a “qualified stay” and then and “overlapping stay” and the overlap is never for the same amount of points as the qualified. Does anyone know if I am booking it wrong I am trying to get the max points (obviously) for the stays that I book. It appears as though I do NOT get the bonus points for the overlapping stays.

  28. Mark
    November 30th, 2011 at 09:56 | #28

    You are quite lucky to get any points for overlapping stays – you need to read the T&C’s again, but IIRC only the first rom stay counts for PC points. (At least that was what I discovered when I booked 3-4 rooms for a reunion weekend).

  29. fanfan
    January 14th, 2012 at 04:45 | #29

    How can I book with my Airfrance miles an IHG hotel? thanks for the info and regards.

  30. May 26th, 2012 at 00:04 | #30

    yes i Jodi Helm have 2 member numbers and 2 pin numbers, could not get into the one at all but now i can get into both.

  31. Aaron
    June 12th, 2012 at 14:27 | #31

    I received a promotion code that I would like to share. It is for 10,000 points for staying 12 nights between July 1, 2012 and September 30, 2012. The nights don’t have to be consecutive. The code is 4876.

  32. Andy S
    July 6th, 2012 at 06:29 | #32

    Are there any special deals in July for Intercontinental at La-Torre Golf resort – Murcia? There was for Mar Menor earlier in year, but not La-Torre? (5K points per night is much better than 30K per night…..)

  33. Katrina
    July 26th, 2012 at 17:46 | #33

    Following over two years of Priority Club membership and a total on 300+ nights spent on one IHG property or another, I was surprised to discover that my account (903,000 points as of 7/1/12) has been closed. Someone from Fraud Services is supposed to call me within 72 hours. Is there anything that I can do to dispute this?

    Thank you.

  34. Bert Cameron
    August 7th, 2012 at 16:30 | #34

    How do I transfer Holiday Inn Club Vacation points to Priority Club? I’ve been on hold for more than one hour to secure this info, but no luck with operator (I think Phil. person who tried to send me to a different place. Need more training or ability here) or with the 800-421-5160 no. What can you do to make this painful, unrewarding experience more fruitful and pleasant? Holiday Inn Club rep said you needed to do this tranfer. Is this correct? Help! My telephone no is 513-742-5252

  35. Kothapuram Mohan
    September 1st, 2012 at 06:17 | #35

    Im an Platinum Member of Priority club . Got lot of good points using your site .
    I stayed at Holiday inn Resort – phuket – 3 nights and Holiday inn Express – Bangkok – 2 nights .
    this is the second time my priority club points are not getting updated and i need to ask them thru the call centre . Can i have an email id of an General Manager level at Priority club .

  36. Nigel
    September 13th, 2012 at 04:19 | #36

    My wifes Priority club account has been HACKED and 210,000 points stolen.

    Her email address was changed and the points redeemed electronically for store vouchers.

    It is happening to a few members

    See the flyertlak thread

    IHG don’t seem to care.

    Who can I escalate this to?

  37. John F
    October 13th, 2012 at 13:37 | #37

    I cannot get on to the Priority Club shopping site. Every time it asks me to sign in to go to a vendor it tries to load this page…
    because the x. is in front of the www it will not load the stores page I want to go to. Any suggestions as to why this is happening?? I have used it many times in the past with no problems.

  38. Animesh
    January 7th, 2013 at 13:14 | #38

    For Q1 2013, would you happen to know if there are any points offers available? Thanks!

  39. P Showalter
    January 11th, 2013 at 18:52 | #39

    Hello, I have used PCI for a couple years, and am very appreciative! Will yuou provide your new website location via e-mail? Muchos Gracias!

  40. windtalker
    February 1st, 2013 at 07:44 | #40

    stayed inn holiday inn uk
    we both
    took up the offer of prioriy pass for longes giving us 6,500 point
    no one seems to know anything about them
    have been phoning round and getting passed from one to another

  41. Paul
    February 7th, 2013 at 08:20 | #41

    Where is the link to register for offers and why most of the offers and comments old dates ie, 2011

  42. Alastair
    November 5th, 2013 at 09:33 | #42

    Having been a member of the IHG rewards scheme for at least 10 years, I have only just found the bonus points site – Doh!!

    one question – If I sign up to receive more than one bonus, do I get all of the bonuses I sign up for in the next booking, or does IHG select one? eg. If I select 2 x 3000 point bonuses and a 5000 point bonus – do I get 11,000 points on my next stay??

  43. Corley Gilliland
    December 9th, 2013 at 12:21 | #43

    I am trying to find my point balance, how do I go about it on line?

  44. February 24th, 2014 at 08:59 | #44
  45. March 12th, 2014 at 14:08 | #45

    I’ll right away seize your rss feed as I can’t find your e-mail
    subscription hyperlink or e-newsletter service. Do you’ve any?

    Kindly let me recognise so that I may subscribe. Thanks.

  46. Allan
    March 26th, 2014 at 11:54 | #46

    I want to refer a friend to become an IHG Priority Club member…I think there is a way to get points for them and for me in the process, can you tell me where to find that please? Thanks

  47. Anne
    May 9th, 2014 at 08:13 | #47


    I would like to know, too, if I refer a friend do I get a referal bonus or if my friend gets a ..say 5000 point start up bonus?

    My other question is ..can you still Status Match to IHG from another hotel rewards program. I have a big trip planned next Jan. to China and Thailand and would like to see which reward program to stay with to start beefing up my points. Would really like to see some better point break hotels in the next listing. The Point Break nights keep me interested in staying with the IHG program. I am considering upgrading my Priority Club credit card in order to earn more points on stays.

    Thank you

    June 12th, 2014 at 08:26 | #48

    Hi, I have lost all my details for the rewards points. The only information I can give you is

    my post code which is DD2 3JD. Can you trace my details?

  49. August 20th, 2014 at 11:41 | #49

    Valve also asks what are your top 5 dota 1 characters you like to play.
    This is achieved by earning gold from killing minions and enemy champions to
    acquire better items. What assists is the number of weapons and strategy, which is often, got making use of riots.

  50. August 22nd, 2014 at 00:29 | #50

    I am a member since 2004. My card has broken in two pieces. How I can get a fresh card?

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