As I’ve said before, e-mailing the service center is not the way to get your problems solved. Calling them has always worked for me for those stays post as “non-qualifying”.
Other routes now open to us include the Priority Club twitter feed – so if you tweet try a DM to get your issue resovled – but expect to have your dirty washing aired in public!
@DM @celo_mendes Records show your account was opened 5/3 and check out date of the stay was 4/17. We’re not able to credit prior stays.
They have also launched a new e-mail address IHGCare@ihg.com to address your issues.#
Tell me how you get on!
Are you debating whether it’s worth going on that mattress run to complete the “Crack the Case”? I logged in to my account today to find the following when I clicked on the “Stay x Saturdays latch”:
Here’s your Big Break
Congratulations, Agent <me>! You’ve been hand selected to receive DOUBLE credit for Saturday stays in May.
Not that it’s going to change my behaviour as this latch only earns me 1800 points – but it would have been nice to get a heads up on this via e-mail.
So check your account - you might have something similar!
I posted this deal earlier, but warned you to hold off in case a better offer came up. Well no new offers have been forthcoming and the new offer starts today – so sign up now!
Original Post / Register now…
What: Stay for two consecutive weekend nights — Friday, Saturday or Sunday — at the same hotel and qualify for a US$75 gift card. Stays do not qualify if guests are paying special discounted or group rates.
The US$75 is received via a Vacation Pay Prepaid MasterCard
Eligibility: US Residents only
Brands: InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites and Candlewood Suites
- Stays: 16th May – 31 August 2011
- Rebate by: 30th September 2011
How: Register now…
Like many others I was expecting that the launch of Last Minute Rewards would lead to the end of Point Breaks as we know them. Not so – well not yet – the point breaks list has been updated. Now valid for stays until July 30th 2011. Although you’ll have to go Egypt or Manila for an InterContinental!
(What are Points Breaks anyway?)
What: Book rooms for this weekend at reduced rates using your points!
Due to a defect in the PriorityClub.com site the only way to view this list is being logged out and deleting your cookies (or use in private browsing in Internet Explorer). Once you’ve found your hotel you can then start from PriorityClub.com homepage and search for your hotel and you will be able to redeem for the reduced amount of points!
Where: USA Hotels only at the moment.
Brands: All brands including the InterContinental hotels in ORD (Chicago O’Hare) and Dallas.
When: 6th/7th/8th May 2011
How: Book now